helpspin Terms & Conditions

Section 01

Acceptance of Terms

By registering an account on helpspin, by logging in to an existing helpspin account, by making a deposit, or by participating in any game or promotion on the helpspin platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with helpspin's Privacy Policy and Responsible Gaming Policy, each of which are incorporated by reference into these Terms.

These Terms apply to all users of the helpspin platform globally, and specifically to members accessing helpspin from the Philippines. Philippine members are subject to all applicable laws of the Republic of the Philippines, including but not limited to those administered by the Philippine Amusement and Gaming Corporation (PAGCOR) and the Anti-Money Laundering Council (AMLC).

helpspin reserves the right to update, modify, or replace these Terms at any time. Continued use of the helpspin platform following any amendment constitutes acceptance of the amended Terms. Members are responsible for reviewing these Terms regularly. Material changes will be communicated via platform notification or registered contact.

Section 02

Eligibility Requirements

To be eligible to register and maintain an account on helpspin, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age.
• You are a natural person with full legal capacity to enter into a binding contract under Philippine law or the laws of your jurisdiction.
• You are not a resident of, or accessing helpspin from, a jurisdiction in which online gambling is prohibited by law.
• You are not an employee, contractor, director, officer, or close family member of an employee of helpspin or any of its affiliated entities, game providers, or payment processors.
• You are not subject to any existing self-exclusion order, either voluntarily imposed through helpspin's tools or mandated by PAGCOR or any competent regulatory authority.
• You have not previously had a helpspin account terminated for a violation of these Terms.

helpspin reserves the right to request documentary proof of eligibility at any time, including government-issued identification confirming age and identity. Failure to provide satisfactory documentation within the timeframe stipulated by helpspin may result in account suspension and withholding of pending withdrawals.

Section 03

Account Registration and Security

Each Member may hold only one account on the helpspin platform. The creation of more than one account by the same individual — regardless of whether different mobile numbers, email addresses, bank accounts, GCash wallets, or device identifiers are used — constitutes a serious breach of these Terms. helpspin employs technical and procedural controls to detect duplicate accounts. Where duplicate accounts are identified, all associated accounts may be suspended, and balances across those accounts may be forfeited in their entirety.

Section 04

Deposits and Withdrawals

All financial transactions on helpspin are conducted in Philippine Peso (PHP / ₱). helpspin supports the following payment methods: GCash, Maya (PayMaya), GrabPay, QR Ph, InstaPay, PesoNet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ.

Section 05

Bonuses and Promotions

helpspin offers various bonuses and promotions to eligible members, including but not limited to: welcome deposit bonuses, reload bonuses, cashback offers, free spins, loyalty points, and VIP programme rewards. All bonuses are subject to the specific terms and conditions attached to each offer, which supplement and are to be read alongside these Terms.

• Bonuses are available to eligible members only, as specified in each individual offer. helpspin reserves the right to exclude any member from any promotion at its sole discretion.
• Wagering requirements attached to bonuses must be fulfilled using real-money wagers on eligible games before the bonus and bonus-derived winnings may be withdrawn. The eligible game categories and wagering contribution percentages are stated in each offer's specific terms.
• helpspin reserves the right to modify, suspend, or terminate any promotion or bonus offer at any time without prior notice.
• Abuse of the bonus system — including but not limited to registration of multiple accounts to claim multiple welcome bonuses, use of matched betting strategies specifically designed to extract bonus value without normal play risk, or systematic exploitation of promotional terms — constitutes bonus abuse and is prohibited.
• Where bonus abuse is detected, helpspin may void all bonuses and bonus-derived winnings associated with the abusive activity, suspend the member's account, and recover any funds wrongfully withdrawn by the member.
• Cashback bonuses credited under helpspin's VIP programme carry the wagering requirements and conditions applicable to the specific VIP tier at the time of credit. Black Diamond tier cashback terms are separately communicated to qualifying members.

Section 06

Game Rules and Fair Play

helpspin provides access to games supplied by licensed third-party game providers including JILI, Pragmatic Play, PG Soft, Evolution Gaming, and others. Each game is governed by its own rules, which are accessible within the game interface. By playing any game on helpspin, you agree to be bound by those game-specific rules.

Section 07

Prohibited Conduct

The following conduct is strictly prohibited on the helpspin platform:

• Providing false, misleading, or fraudulent information at any stage of registration, KYC, or support interaction.
• Registering or using more than one helpspin account.
• Colluding with other players in any game, including live poker and multiplayer table games.
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets or interact with the platform.
• Systematically exploiting software bugs, errors, or pricing anomalies to gain an unfair financial advantage.
• Bonus abuse in any form, including multiple-account bonus farming, abuse of welcome offers, or coordinated exploitation of promotions.
• Money laundering, structuring transactions to avoid reporting thresholds, or using helpspin's platform as a vehicle for any activity prohibited under the Philippine Anti-Money Laundering Act (AMLA) and its amendments.
• Engaging in any activity that may compromise the security or integrity of the helpspin platform, including hacking, phishing, or social engineering of helpspin staff or other members.
• Funding a helpspin account using stolen, fraudulently obtained, or otherwise illegitimate funds.

Section 08

Responsible Gaming

helpspin is committed to promoting responsible gaming across its entire membership. helpspin recognises that while the vast majority of members enjoy the platform as entertainment, a minority may develop problematic gambling behaviours. helpspin provides the following tools and resources to support all members in maintaining control over their gambling activity.

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits via their account settings. Reductions take effect immediately. Increases require a 72-hour cooling-off period before becoming effective.
• Session Time Reminders: Members may configure automatic alerts at specified time intervals to remind them of the duration of active gaming sessions.
• Cooling-Off Periods: Members may request temporary account deactivation for periods ranging from 24 hours to 30 days without formal self-exclusion.
• Self-Exclusion: Members may request voluntary self-exclusion for periods of 30, 90, or 180 days, or permanently. Self-exclusion takes effect immediately upon processing. During self-exclusion, the member's account is inaccessible and no marketing materials will be sent.
• Reality Checks: Session duration notifications are available within all game interfaces.

By using helpspin, you acknowledge that gambling involves real financial risk and that outcomes are determined by chance. You confirm that you are not gambling with funds that you cannot afford to lose and that gambling does not negatively impact your financial responsibilities, relationships, or mental wellbeing.

Section 09

Intellectual Property

All content on the helpspin platform — including but not limited to software, user interface designs, text, graphics, logos, images, video content, and audio — is the property of helpspin or its licensed content providers and is protected by applicable intellectual property laws, including Philippine Republic Act No. 8293 (Intellectual Property Code of the Philippines).

Your helpspin account grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, reverse-engineer, or create derivative works from any helpspin content without the prior written consent of helpspin.

Section 10

Limitation of Liability

To the fullest extent permitted by applicable Philippine law, helpspin, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of the helpspin platform, including but not limited to:

• Loss of gaming winnings due to technical malfunction, disconnection, or system error.
• Loss of data or account access resulting from unauthorised use of your credentials.
• Financial losses incurred as a result of gambling outcomes, which are inherently variable and determined by chance.
• Damages arising from reliance on information provided on the helpspin platform that proves inaccurate or outdated.
• Service interruptions resulting from scheduled maintenance, third-party provider outages, or force majeure events.

helpspin's aggregate liability to any individual Member for any cause of action arising under these Terms shall not exceed the total amount deposited by that Member in the 30 days preceding the event giving rise to the claim. Nothing in these Terms limits helpspin's liability for fraud, gross negligence, or wilful misconduct.

Section 11

Privacy and Data Protection

helpspin collects, processes, and stores personal data in accordance with its Privacy Policy and the Republic Act No. 10173 (Data Privacy Act of 2012). By accepting these Terms, you consent to the collection and processing of your personal data as described in the Privacy Policy.

helpspin will not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing purposes without your express consent. helpspin may share your data with regulatory authorities, law enforcement agencies, and licensed service providers (payment processors, KYC verification providers, game providers) to the extent necessary to operate the platform and comply with legal obligations.

For full details on how helpspin handles your data, please review the Privacy Policy available at helpspin.net/privacy-policy.

Section 12

Account Termination and Suspension

helpspin reserves the right to suspend or permanently terminate any Member account at its sole discretion, including where:

• The Member has breached any provision of these Terms.
• helpspin has reasonable grounds to suspect fraud, bonus abuse, or money laundering.
• The Member fails to satisfactorily complete KYC verification within the required timeframe.
• Regulatory requirements or law enforcement directives require account action.
• The Member has requested permanent self-exclusion.

Upon account termination for a breach of these Terms, helpspin may withhold any pending withdrawals pending investigation. Where a legitimate real-money balance exists and no breach has been established, helpspin will return the balance to the Member via their registered payment method after completion of any required verification.

Members who wish to close their helpspin account voluntarily may request account closure via the platform's support channel. Voluntary closure requests are processed within five business days. Any real-money balance at the time of voluntary closure will be returned to the Member's registered payment method.

Section 13

Amendments to These Terms

helpspin may amend these Terms at any time. When material changes are made, helpspin will notify active Members via platform notification to their registered email address or mobile number at least seven (7) calendar days before the amended Terms take effect, unless the change is required urgently by law or regulatory directive, in which case it may take effect immediately.

Your continued use of the helpspin platform after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not agree to the amended Terms, you must cease using helpspin and may request voluntary account closure as described in Section 12.

Section 14

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of a dispute between you and helpspin arising out of or in connection with these Terms or your use of the helpspin platform, both parties agree to first attempt resolution through helpspin's internal complaints process. A formal complaint may be submitted to helpspin's support team. helpspin will acknowledge receipt within two business days and aim to provide a resolution within fourteen business days of receipt.

If internal resolution is not achieved, disputes may be referred to the appropriate regulatory authority or, where the matter is justiciable, to the courts of competent jurisdiction in the Philippines. Any legal proceedings arising from these Terms shall be filed in the appropriate courts located in the Philippines.

Section 15

Contact and Support

If you have questions about these Terms & Conditions, or wish to exercise any rights provided under them, you may contact helpspin's support team through the 24/7 live chat available on the platform. The support team is available around the clock and handles all enquiries relating to account management, KYC, withdrawals, responsible gaming tools, and complaints.

These Terms & Conditions were last reviewed and updated on 1 January 2026. helpspin thanks its members across Manila, Cebu, Davao, and throughout the Philippines for choosing helpspin as their trusted online casino. We remain committed to providing a safe, fair, and rewarding gaming experience for every eligible Filipino player on our platform.