Your personal data belongs to you. This Privacy Policy explains in plain language exactly what information helpspin collects, why it is collected, how it is used, who it is shared with, and what rights you have over it — all in compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and National Privacy Commission guidelines.
These cards summarise helpspin's core data protection commitments. They are a guide, not a substitute for the full Privacy Policy below. All helpspin members should read the complete document.
helpspin processes all member data in full compliance with Republic Act No. 10173 — the Data Privacy Act of 2012 — and implementing rules issued by the National Privacy Commission (NPC). Filipino members have the full range of rights granted under Philippine data privacy law, and helpspin honours each of them.
All data transmitted between your device and helpspin's servers — including your GCash transaction details, login credentials, identity documents, and personal information — is protected by 256-bit SSL encryption. This is the same standard used by Philippine banks for their online banking systems.
helpspin does not sell, rent, or transfer your personal data to unaffiliated third parties for their own marketing purposes. Full stop. Your data is used to operate your account, process transactions, comply with legal obligations, and improve the helpspin platform — nothing else without your express consent.
helpspin provides you with verifiable rights over your personal data: access, correction, deletion (subject to legal retention requirements), restriction of processing, objection to processing, and data portability. These rights can be exercised by contacting helpspin's Data Protection Officer through the support channel.
helpspin retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by Philippine law. Account data is retained for a minimum of five years following account closure in compliance with AMLC record-keeping requirements. Retention periods are detailed in Section 9 of this Policy.
In the event of a personal data breach affecting your information, helpspin commits to notifying the National Privacy Commission within 72 hours of becoming aware of the breach, and to notifying affected members promptly where the breach is likely to result in high risk to your rights and freedoms.
To All helpspin Members: This Privacy Policy describes how helpspin ("helpspin," "we," "us," "the Company") collects, uses, discloses, and protects the personal information of members ("you," "Member," "User") in connection with your use of the helpspin platform. This Policy is issued in compliance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and applicable National Privacy Commission (NPC) issuances. By registering for and using helpspin, you acknowledge that you have read and understood this Privacy Policy.
Section 01
helpspin is committed to protecting the privacy and security of the personal information of every member who uses the platform. This Privacy Policy applies to all personal data collected and processed in connection with the helpspin platform, including the website at helpspin.net, the member account portal, all games and betting features, financial transactions, customer support interactions, and promotional communications.
This Policy applies to members who access helpspin from the Philippines and from any other jurisdiction where helpspin operates. Philippine members are afforded all rights and protections provided by the Data Privacy Act of 2012 and its implementing regulations.
This Privacy Policy should be read alongside helpspin's Terms & Conditions and Responsible Gaming Policy. Where this Policy addresses a matter also covered by the Terms & Conditions, this Policy governs data privacy matters specifically.
Section 02
For the purposes of the Data Privacy Act of 2012 and applicable data protection law, helpspin is the personal information controller in respect of personal data collected and processed through the helpspin platform. This means helpspin determines the purposes for which and the means by which your personal data is processed.
helpspin has designated a Data Protection Officer (DPO) responsible for overseeing data protection compliance and serving as the primary point of contact for member data privacy enquiries and rights requests. Contact details for the DPO are provided in Section 14 of this Policy.
Section 03
helpspin collects only the personal data necessary to operate the platform, process transactions, verify identity, comply with legal obligations, and provide the best possible experience for Filipino players. The following categories of personal data are collected:
| Category | Data Elements | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number (passport, UMID, SSS, PhilHealth, driver's licence) | Age verification (21+), KYC compliance, fraud prevention |
| Contact Data | Philippine mobile number, email address, residential address (city / province) | Account communication, OTP delivery, support, withdrawal confirmation |
| Account Data | Username, encrypted password hash, account registration date, VIP tier, loyalty points balance, session history | Account management, VIP programme operation |
| Financial Data | GCash wallet reference, Maya/PayMaya wallet reference, bank account name and last digits, transaction amounts, deposit and withdrawal records | Payment processing, AML compliance, withdrawal verification |
| Gaming Data | Game history, bet amounts, wager records, win/loss records, sports betting selections, session duration | Responsible gaming monitoring, dispute resolution, regulatory reporting |
| Technical Data | IP address, device type and identifier, browser type and version, operating system, geolocation (country/region level), session timestamps | Security, fraud detection, platform optimisation, compliance |
| Communication Data | Records of live chat support interactions, email correspondence, complaints and their resolution | Support quality assurance, dispute resolution, regulatory audit |
| Preference Data | Responsible gaming limit settings, marketing communication preferences, notification settings | Platform personalisation, responsible gaming, regulatory compliance |
helpspin does not intentionally collect sensitive personal information as defined under the Data Privacy Act (such as health data, political opinions, or biometric data) unless specifically required for identity verification purposes and with appropriate consent.
Section 04
helpspin collects personal data through the following means:
4.1 Direct Collection from You
The majority of personal data helpspin holds about you is provided directly by you during registration, KYC verification, financial transactions, responsible gaming settings configuration, and customer support interactions. When you create a helpspin account, you provide core identity and contact data. When you complete KYC, you provide identity documents and confirm your date of birth to satisfy the 21+ requirement.
4.2 Automated Collection
When you use the helpspin platform, certain technical data is collected automatically, including your IP address, device identifiers, browser information, and session activity logs. This data is collected for security monitoring, fraud detection, and platform performance purposes. Cookies and similar technologies used for automated collection are described in Section 7.
4.3 Third-Party Sources
helpspin may receive data about you from third-party sources in limited circumstances, including: identity verification service providers used for KYC processing; payment processors (GCash, Maya, BPI, BDO, Metrobank, and others) who provide transaction confirmation and account name matching; and fraud prevention and AML screening services. Data received from these sources is handled under the same data protection standards as directly collected data.
Section 05
helpspin processes your personal data for the following purposes, each supported by an identified legal basis under the Data Privacy Act of 2012:
Marketing Consent: If you have consented to receive promotional communications from helpspin, you may withdraw that consent at any time by updating your notification preferences within your helpspin account settings, or by contacting the support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Section 06
helpspin does not sell your personal data. helpspin may share your personal data with the following categories of recipients, under strict contractual data protection obligations, or where legally required:
6.1 Service Providers (Personal Information Processors)
helpspin works with licensed service providers who process personal data on helpspin's behalf and under helpspin's documented instructions. These include: KYC and identity verification providers; payment processors (GCash / Mynt, Maya / Voyager Innovations, BPI, BDO, Metrobank, and others); cloud hosting and infrastructure providers; fraud prevention and AML screening platforms; customer support platform operators; and game content providers (JILI, Pragmatic Play, PG Soft, Evolution Gaming, and others). All processors are contractually bound to process your data only as instructed by helpspin and to maintain appropriate security standards.
6.2 Regulatory and Law Enforcement Authorities
helpspin will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the National Bureau of Investigation (NBI), Philippine National Police (PNP), and other competent authorities where required to do so by Philippine law, court order, or regulatory directive. helpspin will cooperate fully with lawful requests from these authorities.
6.3 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of substantially all of helpspin's assets, personal data held by helpspin may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations being imposed on the receiving entity. Members will be notified of any such transfer where legally required.
What helpspin Will Never Do: helpspin will never sell your personal data to data brokers or advertising networks. helpspin will never share your financial data or gaming history with any unaffiliated commercial entity for their own purposes. helpspin will never use your personal data for purposes incompatible with those described in this Privacy Policy without obtaining your prior consent.
Section 07
helpspin uses cookies and similar tracking technologies on its platform for the following purposes:
You may configure your browser to block or delete cookies. Blocking strictly necessary cookies will impair your ability to use the helpspin platform. helpspin does not use third-party advertising cookies or cross-site tracking pixels for commercial advertising purposes.
Section 08
helpspin implements technical, administrative, and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction, and loss. Key security measures include:
While helpspin maintains robust security practices, no online system is entirely immune from security risks. You play an important role in protecting your own data: use a strong, unique password for your helpspin account, enable OTP authentication, log out on shared devices, and never share your credentials with anyone. helpspin will never ask for your password or OTP by any channel.
Section 09
helpspin retains personal data for no longer than is necessary for the purposes for which it was collected, or for the period required by Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data (active members) | For the duration of the active account relationship | Contract performance |
| Account and identity data (closed accounts) | Minimum 5 years following account closure | AMLA record-keeping obligation (RA 9160 as amended) |
| Financial transaction records | 5 years from date of transaction | AMLA; BSP reporting requirements |
| KYC identity documents | 5 years following account closure | AMLA; PAGCOR KYC requirements |
| Customer support communications | 3 years from date of interaction | Legitimate interest — dispute resolution and audit |
| Gaming and betting history | 5 years from date of activity | Regulatory reporting; responsible gaming monitoring |
| Marketing preference records | Until consent is withdrawn, then immediately deleted | Consent; NPC guidance on marketing records |
| Technical/security logs | 90 days for routine logs; up to 5 years for security incident logs | Legitimate interest — security monitoring |
At the end of the applicable retention period, helpspin applies secure deletion or anonymisation procedures to the personal data in question. Anonymised data (data from which all identifying information has been irreversibly removed) may be retained beyond these periods for aggregated analytics purposes.
Section 10
Under the Data Privacy Act of 2012 and its implementing rules, helpspin members have the following rights in respect of their personal data. These rights can be exercised by contacting helpspin's Data Protection Officer (see Section 14).
Right to Access
Request a copy of the personal data helpspin holds about you and information about how it is processed.
Right to Correction
Request correction of inaccurate, incomplete, or outdated personal data helpspin holds about you.
Right to Erasure
Request deletion of your personal data where retention is no longer legally required or justified. Subject to legal retention obligations.
Right to Object
Object to processing of your personal data based on legitimate interest, including direct marketing communications.
Right to Data Portability
Receive a structured, machine-readable copy of personal data you provided to helpspin for transfer to another service.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe helpspin has processed your data unlawfully.
helpspin will respond to verified rights requests within 30 days of receipt. Where a request is complex or helpspin receives a high volume of requests, this period may be extended by a further 60 days with notification. helpspin will not charge a fee for rights requests unless they are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.
Section 11
Absolute Prohibition on Underage Access: The helpspin platform is strictly for persons aged 21 years and above. helpspin does not knowingly collect personal data from individuals under the age of 21. Registration by anyone under 21 is a violation of helpspin's Terms & Conditions and applicable Philippine law.
If helpspin discovers that personal data has been collected from an individual under the age of 21 — whether through the registration process, KYC review, or any other means — helpspin will immediately suspend the associated account, delete all personal data collected from that individual (subject to any mandatory reporting obligations), and notify relevant authorities where appropriate.
Section 12
helpspin's primary operations and data storage are conducted within the Philippines and in jurisdictions with data protection frameworks recognised as providing adequate protection under NPC guidelines. In limited circumstances, personal data may be transferred to service providers operating outside the Philippines — for example, cloud hosting infrastructure providers and international game content suppliers.
Where personal data is transferred outside the Philippines, helpspin ensures such transfers are protected by one or more of the following safeguards: adequacy recognition by the NPC; standard contractual clauses requiring the receiving party to protect your data to Philippine standards; binding corporate rules (where applicable for intragroup transfers); or your explicit consent to the specific transfer.
Members who wish to obtain information about specific international transfers and the safeguards in place may contact the Data Protection Officer at the contact details in Section 14.
Section 13
helpspin reserves the right to update and revise this Privacy Policy at any time to reflect changes in data processing practices, legal requirements, platform features, or NPC guidance. When material changes are made, helpspin will notify active members via platform notification and/or communication to their registered contact details, at least seven calendar days before the revised Policy takes effect.
The "Last Reviewed" date at the top of this document indicates when the Policy was most recently updated. We encourage all helpspin members to review this Policy periodically. Continued use of the helpspin platform following notification of a revised Policy constitutes acceptance of the updated terms.
Minor changes — such as clarifications, formatting corrections, or updates to contact details — may be made without advance notice. The most current version of this Privacy Policy is always available on the helpspin platform.
Section 14
If you have questions about this Privacy Policy, wish to exercise any of your data privacy rights under the Data Privacy Act, have a concern about how helpspin has handled your personal data, or need to report a suspected underage registration, please contact helpspin through the following channels:
Data Protection Officer — helpspin
For all data privacy enquiries, rights requests, and complaints, please contact the helpspin Data Protection Officer through the 24/7 live chat support channel available on the helpspin platform, or via email at:
[email protected] — displayed as plain text; not a clickable link. Please include "Data Privacy Request" or "DPO Enquiry" in your subject line to ensure the message reaches the Data Protection Officer's queue directly.
helpspin will acknowledge all DPO enquiries within two business days and will aim to provide a substantive response or resolution within 30 calendar days. Where an extension is required, you will be notified with an explanation and a revised timeline.
If you are not satisfied with helpspin's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information about the NPC's complaint process is available on the NPC's official website. helpspin respects the NPC's jurisdiction and cooperates fully with all NPC enquiries and investigations.
helpspin thanks all Filipino members — from Makati and Quezon City to Cebu City and Davao — for trusting us with their personal data. Protecting that trust is a responsibility we take seriously every day.
You now know exactly how helpspin handles your data. The platform is built on transparency, genuine security, and respect for Filipino players' privacy rights. Here's where to head next.
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